Frequently Asked Questions
How do I ask a gardening question?
Visit our Gardening Tips page to find answers to many gardening questions and an option to email us with your gardening question.
Back to topHow do I get one of your catalogs?
How can I stop receiving catalogs?
Please use our Email Us page to be removed from our mailing list.
How can I sign up or stop an email subscription?
You can manage your email subscription on our Email Contact Preferences page.
How can I sign up for text messages?
Text TOMATO to 60458
How do I stop receiving text messages?
Text STOP to 60458 or reply STOP to any of the text messages that you have received from us.
My mailing address changed; how do I update this for catalogs?
Please use our Email Us page to update your address.
Back to topHow do I qualify for a commercial or educational discount?
For more information on discounts for schools, non-profit organizations, and gardening businesses, please visit our Commercial & Educational Accounts page.
Back to topHow can I find you on social media?
You can find us on social via these links:
Order Questions
Can I mail my order to you?
No, we do not accept orders by mail. You can place an order on our site or by calling us toll-free at 812-260-2128.
What if I do not receive an order confirmation email?
If you did not receive an order confirmation, please use our Email Us form so we can resend it to you. Please check your spam folder for the missing email first.
How do I change or cancel my order?
Please use our Email Us page or call us at 812-260-2128 to submit your change or cancel request(s). We make every effort to honor your requests, but if the order has already begun to process, we may be unable to stop it.
How do I report a lost order?
Please use our Email Us page to let us know that you did not receive your order. Please do not file a claim with the shipper. We will work together on a resolution and make sure you receive your order. You must report lost orders within 60 days of the scheduled delivery date shown in the tracking.
How do I report missing items?
Please use our Email Us page if you are missing an item. Orders with multiple items may ship separately. If no other shipment is on the way, we will reorder your missing item(s).
Gift Cards & Payments
Why was my credit card declined?
Credit cards can be declined for a number of reasons. Make sure that you have entered the card number and security code correctly and that your card has been activated and has not expired. Make sure that you are using the correct billing information for the credit card. If these fields are all correct, please contact your credit card issuer for more information.
Can I use multiple payment methods on one order?
We can only accept one Gardener's Supply gift card and one credit card per order. If you need to use multiple gift cards, please call us at 812-260-2128. We cannot accept multiple credit cards for one order.
When will my order be charged?
The actual charge for your order is processed when the order ships. If you have multiple shipments, each shipment will be billed as it leaves our warehouse. The charges for the multiple shipments will add up to your order total.
How do I check my gift card balance?
You can check your gift card balance during the checkout process. In the 'Payment' section, click 'Apply a Gift Card', enter the gift card number, and 'Check Balance'.
I can't find my gift card; can I get a replacement?
Please use our Email Us page to request a replacement gift card. Please include the name and address of the gift giver so that we can locate it in our database.
Why do you need a shipping address for an email gift card?
Our system requires a shipping address to process your order. Your gift card will be emailed to the email address specified on the order.
Checkout Support
Where do I add my promotion code?
You can add a promotion code in your 'Cart' under the 'Order Summary.' Click on 'Have a Promo Code?' and enter your code in the box. Click on 'Apply' to activate it. You can also add a promotion code in 'Checkout' in the 'Payments' section. Click on 'Add a Promo Code' underneath the credit card information and enter and apply your code.
Can I use more than one promotion code?
We only allow one promotion code per order.
How do I add a gift message?
Under the shipping address, click on the box next to 'This order is a gift.' A message box will open to allow you to write a short gift message. All messages must be 40 characters or less.
How do I remove an item from my cart?
Next to each item in your 'Cart' is a 'Remove' button that you can click on to remove any unwanted items. If you are already in 'Checkout,' you will need to click on 'Edit Cart' to go back to your cart and remove the item.
Why can't I add an item to my cart?
Some items require a color or size selection before the 'Add to Cart' button will appear.
Back to topDo you have assembly instructions online?
Yes, we have assembly instructions available online for many of our products. They are located on the page for that product under the 'How To' section.
What does it mean when a product says, 'This item is currently not available.'
If a product is unavailable, we do not have any in stock and do not know if we will carry it again.
I have a product I think you should sell. How do I get in touch with your product buyer?
We ask that you please mail information on your product (function, price, minimum order quantity, etc.), a sample if possible, and your contact information to:
Gardener's Supply Company
Attn: New Product Buyer
128 Intervale Road
Burlington, VT 05401
Please understand that you will only be contacted if the buyer is interested in talking with you further about the product. Samples, if provided, will not be returned.
How do I leave a review?
Click the 'Write a Review' link located under 'Review Snapshot' on every product page. If you wish to leave a review as a verified buyer, please follow the link in the email we send asking for a review.
Back to topShipping & Delivery
Can you hold my order and ship it later?
No, unfortunately, we cannot hold orders.
Do you work with freight forwarders?
We do not work with freight forwarders, and we do not allow outside freight companies to pick orders up at our warehouse.
Do you ship to Hawaii, Alaska, or US Territories?
Please see our page on Delivery Methods, Charges & Service Information.
Do you ship to APO/FPO addresses?
We are currently unable to ship to APO/FPO addresses.
Why are some items restricted from shipping to my state?
We are required to follow all state restrictions for shipping items. Some states restrict shipments of seeds, plants, or botanical sprays and powders. Please check with your state government for more information.
Can you ship to PO Boxes?
No, we require a physical address that accepts both Ground and Postal deliveries.
I want to send amaryllis plants to many gift recipients. How do I do this?
If you wish to send multiple live goods as gift orders, we ask that you email service@gardeners.com with your list of recipients' names and addresses (no PO Boxes). For each address, please include the quantity, item number, style, a brief gift message (must be 40 characters or less including spaces), and any promotion codes that you would like us to apply. Please use the subject line 'Multiple Amaryllis Orders' and include your name, billing address, and phone number. Do not include payment information in your email. You can request that we call you for this information or you can call us at 812-260-2128.
How do you ship live goods?
Our live goods are shipped directly from our growers based on growing zone. This can change if the weather is too hot or too cold to guarantee safe delivery.
Do you ship internationally?
We do not ship internationally. If you live in Canada, Veseys on Prince Edward Island does carry some of our products and can ship to Canadian addresses.
Returns
How do I return my purchase?
Please visit our Refunds and Returns page for information on returning a product.
What do I do with a broken/damaged product?
Please use our Email Us page to report broken or damaged products. Please do not send them back to us. Whether you need a replacement part or product, our friendly customer service team will find the best solution to make things right for you.
Do you offer exchanges?
We do not offer exchanges. If you wish to exchange your product for a different size or color, please visit or Refunds and Returns page to initiate a return and place a new order for your desired product.
How do I return a gift?
Information on returns can be found on our Refunds and Returns page. Gift recipients will receive a gift card worth the price of the product(s). Refunds can only be given to the original purchaser.
What is your refund policy?
Please visit our Returns and Refund page for our current return policy.
When will I receive my refund?
Please allow 2-3 weeks for the processing of your return. Refunds will be issued to the original payment method. The credit may take an additional billing cycle to reflect on your statement.
I am returning an item purchased with a gift card, how does that work?
A new gift card worth the value of the return will be issued.
Our Guarantee
What is your guarantee?
Every purchase is covered by our lifetime guarantee. If your expectations are not met or a product doesn't work as described at any point in the product's lifespan, we will gladly refund your purchase price (excluding shipping costs). Damage due to normal wear and tear or unconventional use is not covered.
Back to topPrivacy & Security
Is it safe to shop on your site?
We understand that the safety of your personal information is extremely important to you. We take great care in protecting your privacy and ensuring a safe online shopping experience at www.gardeners.com. Our site uses Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of any personal information you provide while using our website. We also comply with Payment Card industry requirements and our site is regularly scanned and validated by Trustwave.
What personal information do you collect and how do you use it?
Please visit our Privacy Policy page for this information.
Do you share my information?
Gardener's Supply may exchange, rent, or sell certain personal information with third parties. If you wish to opt out of this, please visit our Consumer Privacy page.
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